Businesses Bullish On VoIP, But Consumers Remain Leery: Survey

'Voice over IP (VoIP) is gaining a foothold in U.S. businesses, even though consumers are still hesitant to commit to the technology, according to a new survey by Harris Interactive.

In its just-published "2005 Telecommunications Report," Harris Interactive found that 87% of business decision-makers are familiar with VoIP and, of that number, 12% currently use it in their organizations. In contrast, VoIP lacks mindshare among consumers. The survey found that only 35% of consumers as a whole are aware of the technology and only three percent of them currently use it.'

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